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Tracking and alerts

*Help doc 04 of 7. Final for the help assistant, Oct 20, 2026.*

What does BuyerRooms track?

For every visitor to a room:

| What | Detail |
|---|---|
| **Opens** | Who entered the room (by email) and when, including return visits |
| **Views** | Which items (PDFs, videos, images, links) they opened |
| **Time** | Time on each item and total time in the room |
| **Pages** | Which pages of each PDF they viewed, and for how long. For decks uploaded as PDF, that's slide by slide |
| **Video watched** | How far they got in each video: **25%, 50%, 75%, 95%, and 100%** |
| **Link clicks** | Which links they clicked (including YouTube, Vimeo, and Loom links) |
| **File uploads** | When a visitor uploads a file to the Files area |

Visits by you and your teammates while signed in to BuyerRooms aren't tracked and send no alerts. Preview isn't tracked either.

Do visitors know they're being tracked?

Yes. The room entry screen shows "🔐 Your activity in this room is shared with {Seller company}." It can't be turned off. Visitors can also delete their own data at https://buyerrooms.com/your-data (they confirm with an emailed code). You're notified automatically when that happens.

Where do I see the activity?

  1. Open your dashboard (https://buyerrooms.com/app). It lists every team room with its last activity.
  2. Click a room and open the Activity tab.
  3. You see a visitor list: email, first visit, last visit, and total time.
  4. Click a visitor to open their timeline: opens, pages viewed, video % watched, links clicked, and uploads.

There's no separate activity feed across all rooms at launch.

How should I use the activity?

Check the room before every call. If a buyer spent eight minutes on the pricing pages and skipped the case study, start with pricing. A new visitor email you don't recognize usually means your contact shared the room with a colleague.

What alerts do I get?

Email alerts go to your BuyerRooms work email. They're on by default. You get an email when:

  1. A prospect opens a room (Room opened): who, when, and which room.
  2. A visit ends (Visit summary): what they viewed, time spent, and video % watched.
  3. A prospect uploads a file (File uploaded) to the room's Files area.

Alerts come from "BuyerRooms" <notifications@mail.buyerrooms.com>.

Optional: Slack alerts for the same three events. See *05 Slack setup*.

Which rooms do I get alerts for?

By default, only your own rooms (rooms you created). To get alerts for every room on your team, go to Settings → Notifications (https://buyerrooms.com/app/settings/notifications) and set "Alerts for" to All team rooms.

Can I choose which alerts I get?

Yes. Go to Settings → Notifications and turn Room opened, Visit summary, and File uploaded on or off individually.

Can I send alerts to a different email address (e.g. my Gmail or a shared inbox)?

No. Email alerts only go to your BuyerRooms work email. For a shared view, use Slack.

How fast do alerts arrive?

Alerts go out automatically when the event happens. The visit summary is sent after the visit ends. BuyerRooms doesn't promise an exact delivery time.

What is the visitor update email?

When you add new content to a room, visitors who opted in get an email shortly after, telling them there's something new. It brings buyers back without you writing a follow-up.

  • Opt-in: visitors tick "Email me when new content is added" on the room entry screen. It's unchecked by default.
  • Sender: "{Your name} via BuyerRooms" <notifications@mail.buyerrooms.com>. Replies go to your work email, not to BuyerRooms.
  • Batching: additions within about 15 minutes go out as one email.
  • Every update email has an unsubscribe link and a link to https://buyerrooms.com/your-data.

Can I turn off update emails for a room?

Yes. Open the room → Content tab → turn off "Send update emails to opted-in visitors". It's on by default.

How long is activity data kept?

Content and activity are kept for as long as your account exists. If a paid plan ends, paused rooms (and their data) are kept for 365 days. See *06 Team and billing*. Visitors can delete their own data at https://buyerrooms.com/your-data.

Can I export activity or sync it to my CRM?

No. CSV export and CRM sync (for example Salesforce or HubSpot) aren't available at launch.

Is there a mobile app?

No. Rooms work on phones and tablets in any modern browser. The room builder works best on a computer.